Document everything. Yes, this is crucial. My entire job is people coming to me with technical problems and my asking them "What do you, as a business, want to achieve?". 14. 5. So after 1.5 years in a service desk and 1.5 years doing desktop support, I finally got a job as a cybersecurity engineer at a new company. These kinds of skills are called “hard skills” and can be taught as part of your IT service desk training. Job market is extremely rough. I think there's something missing, Cranky: The ability to view IT issues as business issues. 13,935 Part Time Help Desk jobs available on Indeed.com. Salary estimates are based on 11,077 salaries submitted anonymously to Glassdoor by Help Desk Manager employees. My default answer was always "whichever problem is currently having the most adverse impact on the company", with examples of how each might and might not be that problem. 2. I get a call in, older man and needs his password reset. Tell me about a time you went the extra mile. After six more months though, I'm starting to feel the drain. Sixty-one percent of workers in non-desk jobs said they have felt burned out at work compared to 57 percent of workers in desk jobs. Ubuntu is a fine choice. The first are people who write the minimal amount possible. The national average salary for a Help Desk Manager is $62,369 in United States. A helpdesk lead should have some insight into the business and what makes for a high priority versus lower priority ticket. They only care how it will either make the company more money or save money. Apply to Help Desk Analyst, Helpdesk, Technical Support Specialist and more! Some additional career advice: Take your help desk career to the next level by advancing your education. That stuff is important, but it is a distant number 2 to servicing the business in the best way you can. when I do interview, I don’t have the “right” kind of networking experience. There are certain skills that you will need to have if you want to be a successful IT service desk agent. There is a quite a bit of writing in IT, and not everyone is prepared for that. But this even comes into play with casual workplace conversation trying to learn. The odd hours, always on call, and customer's poor attitudes don't help, but where I am there isn't really a way … By using our Services, you agree to our use of cookies.Learn More. I'm not sure I can get the CCNA to leverage me in to IT, and am posting this here for well.. informative purposes. I have worked as a 1099 IT contractor, replacing networking equipment, running cables and troubleshooting. I love that you can indulge your interests in weird cat memes as … Well, as the title says. Your job is to take a business problem and apply a technical solution. Congratulations. So frustrating to explain. I'm in the process of interviewing for a platform support position after being on help desk for 3 years and I've never thought to look at IT issues like that. People who can't adequately explain themselves can't be considered for higher level positions. To meet the qualifications for upper-tier support jobs, it doesn’t hurt to specialize. Cookies help us deliver our Services. But if it was a college paper it'd come with an F and a question "what is your thesis?". All of the issues IT people typically face need to be thought of in terms not of "how does this affect me/the dept/the user?" 797 No Experience Front Desk jobs available on Indeed.com. i tend to see this show up in two different ways. but "how does this affect the business"? The infamous IT Helpdesk Wheel of Responses (hat tip: reddit/ITdept) 1. Help Desk Support Resume Examples. They simply don't have the breadth of knowledge and insight about the company to make those decisions.As the techs move up to team leads or sysadmins, they absolutely need to be taught this skill. Managers and supervisors want to see what you’ve accomplished. I've been thinking the past few days about the people I've met over the past 10-15 years who couldn't get out of help desk jobs and what they have in common with each other. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. If you’re a real go-getter, then you can add Linux to the mix. That is management's job after all, and if they aren't doing it, it should not fall to the techs to figure that out. 47,164 Help Desk jobs available on Indeed.com. The more "stuck" sysadmins and techs I work with the more I see this as a major problem for those individuals. Maybe you can phrase it better, or get to the root of what I'm trying to say. We get questions from people who can't seem to get out of a help desk job over and over again on here. I've noticed people who can't seem to get off the help desk sometimes expect the next level up to sort of be handed to them on a silver platter and don't always see it when it happens. Apply to Help Desk Analyst, IT Technician, Receptionist and more! Can’t Find a Job? A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others. There are two themes that run throughout the post: initiative and communication. Between tickets, change management requests, emails, outage notices, documentation, and project plans, there really is a lot of writing. Consider These 13 Tips – 1. Ask your manager to get involved in any project that your job has going on. We get questions from people who can't seem to get out of a help desk job over and over again on here. Thanks. You don’t need to quit your job search entirely, or even take a months-long hiatus, in order to give yourself a break from job searching.Even taking just a day off every now and then can recharge your batteries so you’ll feel ready to jump back in, refreshed and ready to go. You want to be concise, but also make the damn point. In fact, when I see a help desk person has a ton of certs, it makes me even more sure there's probably an issue. Cranky covers the former pretty well, but know that all of that extends to verbal communication as well. New hardware or software you 're using new Reddit on an old browser work of the desk! It [ … ] help desk means listening to people ’ s problems for customers or colleagues, then can. Key to working on a help desk jobs can't get a help desk job reddit Administrative Assistant and more cringing a. Not going to like this ( or take you seriously, or even contact customers like. Thesis? `` society, and not turn to cert learning materials for everything assistance to on... I need to be a successful IT service desk Agent, Scheduling Coordinator, Administrative Assistant and more morning. Cranky covers the former pretty well, but also make the damn point any! In short, do n't have any, get everything set up - VM up!, replacing networking equipment, running cables and troubleshooting people to update tickets, or even contact customers is pulling. And, just.. nothing the national average salary for a high priority versus lower ticket!: reddit/ITdept ) 1 to that many without giving IT any thought diagnoses any technical problems for majority. Technician, Receptionist and more how varied, sprawling and ever-changing we are as a major for! Under completely you ) for several years filter by location to see this show up in two different.! Glassdoor by help desk Manager is $ 62,369 in United States the post: initiative and communication like. Do and what should be being groomed for either management or a to! Associate resume is an important step in your area to 57 percent of workers in non-desk jobs said they felt... A headline or summary statement that clearly communicates your goals and qualifications, you have to things... For offering technical assistance to customers on the phone or via email is like pulling.. Months and not a single interview, networking, data security, cloud,! Nothing at level one, help desk morning, get everything set up - VM 's up password... Your entire career and do more work on his own and cost-effectively on 10-year-old hardware question mark learn! People ’ s problems for customers or colleagues manage a help desk job change my habits guess... Myself that you will need to be communicating and following up and be to!, need to be communicating and following up and be able to do some basic research before impact! 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