Grab an IP, and go to: 192.168.0.1 Default username is admin, and password is: password. So I had to get online and research what default passwords would work and I found a combo that did allow me to use the webgui to change the SSID and wifi passwords to what I wanted. Has worked fine for years but now it keeps dropping out on both ethernet and wireless. I know it's wierd, but I saw it happen, and to this day I have no idea why, but I remember going through this (old, but still worhtwhie): https://discussions.apple.com/thread/2459467?start=15. It will quickly (within a few minutes) be forced back to the mandatory one by the cable network management system. This thread is now archived and closed to new comments. Press question mark to learn the rest of the keyboard shortcuts. 3) Also check the SSID name you entered on 2.4 GHz - many devices do not allow different SSID names. No question is too small, but please be sure to read the rules and [posting guidelines](https://www.reddit.com/r/HomeNetworking/comments/3hvyg0/rhomenetworking_posting_guidelines_and_helpful/) before asking for help. Check out our Community Wiki or Support Portal || Looking for a new mobile? Blackboard Collaborate is a Java app. Upon receiving the first modem we had issues as the generic passwords were not being recognized and we could not connect the modem to the internet, this issue was dealt with within a few hours and a new one was on its way. Also had to restart it a couple times for it to hand out a public IP over port 4, but it is finally working. Anyone having problems with Hitron modem? So if anyone has any idea on how to resolve this, I would greatly appreciate your input. I am a very frustrated customer right now - I have internet at home that needs to be there for work ... With direct debit there’s no need to give paying your bill another thought. Spectrum Technicolor TC8717T Bridge Mode not working To anyone that wants to activate bridge mode on the Spectrum TC8718T, boot the modem and wait for provisioning. If you want to get involved, click one of these buttons! California Consumer Do Not Sell My Personal Information. It looks like you're new here. I might add that I've been an Insight/TWC/Spectrum customer in 4 different cities and 2 states in the past 25 years and I have always changed the administrator account and password and they never reverted back to whatever the defaults where unless I factory resetted the modem. I did not attempt Hero's advice so I cant confirm wether it would be successful or not. Navigate to LAN and enable bridge mode. Eventually I was able to "enable" it by going to the Advanced menu, selecting Wireless, and enabling either the Wifi-Radio or the main Wifi-Network - I can't remember which. Lol. Open your web browser, and connect to your TC8717T router with: http://192.168.0.1. Hi all, Recently I upgraded to a new modem with Telstra and ordered the Technicolor Gateway Max. 2) The password for the WiFi connection is NOT the same as the modem/router's Admin password. 4) Good security practices say that you should not be able to view or edit the modem or router management passwords using the WiFi connection. Have spoken with tech support who have remotely accessed my computer but still no fix. Telstra assure me they have tested line and everything is fine. A warning will pop up, and if you accept, modem will reset. But I did get a hold of tech support specialists from Telstra who informed me that my modem (Technicolor TG799vac) is the latest model so there is still flaws with it they are trying to work out. It's a wierd one, but you are saying NONE of your devices can see the internet via WiFi on the max, but your Desktop can see the internet via ethernet. Avoid queuing up and never worry about late fees again. It took over 6 hours to get it working accordingly and now the wifi devices are not accessing the internet although they are perfectly connected to the modem. On the home screen it showed Wifi Status as disabled, with no option for re-enabling it. Bridge mode will not work on any other port! We also welcome product reviews, and pretty much anything else related to small networks. Recently I upgraded to a new modem with Telstra and ordered the Technicolor Gateway Max. I've changed the password several times and reset the modem several times. Press J to jump to the feed. My first suggestion would be try resetting the modem to it's Factory Default settings if you haven't already tried. I advise that if anyone comes across any issues, do not beat around the bush with the run of the mill assistance you are firstly given and demand to speak with someone from modem tech support and ask them to remotely access your PC. To anyone that wants to activate bridge mode on the Spectrum TC8718T, boot the modem and wait for provisioning. New Technicolor Modem Wifi Internet not Working!!! My *guess* is that there probably was some setting in the modem (in answer to your question earlier in the thread) that simply needed changing. I've changed the password several times and reset the modem several times. I'm trying to install a Technicolor Smart Modem and Cable Adaptor onto my existing HFC - non NBN - c ... For some reason, my Cable Smart Modem decided to stop working today. Each time it says "invalid password" but I've checked the password in the Admin tool and it's exact. -Forgetting and resetting network settings on my mobile devices (ipad 5, ipad mini, ipad 2 and iphone 6), -Changing the wifi channel via 10.0.0.138, -Network settings on the computer itself and allowing 'sharing to devices by this connection'. I have spoken with "tech support" via 24 X 7 chat but each time after I have assured them I am accessing the internet via my ethernet connected desktop, they go and perform a refresher on their end and drop my connection out. We were running classes on Tablets, and we had a group that had iPads and androids. Connect either to the modem's default WIFI or connect to LAN. Any suggestions? More posts from the HomeNetworking community. ; Page 4 Such acts not expressly approved by Technicolor will result in the loss of product warranty If you are uncertain of the policy that applies on the use of wireless equipment in a specific … I then wait 20-30 minutes before getting back in touch with someone and go through the same rig-roll. I had a similar problem and came here looking for answers (from Google). How to reset the T-Gateway to factory default settings. Page 1 SETUP AND USER GUIDE MediaAccess TC8717T...; Page 3 SAFETY INSTRUCTIONS AND REGULATORY NOTICES Before you start installation or use of this product, carefully read these instructions! good to know, and kudos for reporting back it's fixed, and the extra info re the TG799vac. Configure on Manual channel choice the "Private WiFi Network Configuration (5 Ghz)". hth If you don't have a manual to your router here is one: https://d15yx0mnc9teae.cloudfront.net/sites/default/files/technicolor-tc8717t-userguide.pdf. Have Technicolor modem. Each time it says "invalid password" but I've checked the password in the Admin tool and it's exact. Now have new computer, same problem. For those types it should be exactly the same as on the 5 Ghz side except without the " -5G " suffix characters. Streaming (Netflix, Stan, Foxtel Now, Binge). The 5Ghz works fine. I don't know what it uses to reach the outside world. New Technicolor Modem Wifi Internet not Working!!! When I got my TC8717t modem, i tried to login to the web based gui to change my SSID/wifi passwords and the sticker on the bottom of the modem didn't work.....at all.. Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.All moderation actions are supported by the CrowdSupport Community Guidelines. I wish I had have been given this option either a week ago, or even yesterday afternoon as it would have saved me around 12 hours of stuffing around with things which, without their access codes, is not going to be rectified. Alternatively you may prefer to do this via the modems interface http://10.0.0.138, Need help? All of the androids could access, but none of the iPads until we changed the ENCRYPYION TYPE on the modem (not a telstra one). Upon getting the second modem we have just had hassle after hassle. **Important: If you enable bridge mode, you must connect to LAN PORT 4. It would have been nice to know what it was for future reference, but as long as you are up and running it's all good. I have googled everywhere, looked all over Telstras site and for the life of me I can not find anywhere that points to a solution. Re: New Technicolor Modem Wifi Internet not Working!!! I just know I can have what seems to be no internet through wifi and my teleconference is uninterrupted with audio, video, and text chat very much intact. HomeNetworking is a place where anyone can ask for help with their home or small office network.