This will let your Sky Q Mini box join your Sky mesh network. tried checking for connections -ok but reset anyway. 26/03/2020 Had the same issue for a month now and have the Sky Q mini plugged into the Wifi booster. Struggling to get to speak with anyone in Sky to ask about this due to the COVID-19 situation so not sure how to get hold of a booster which seems to be solution to our issue. I then plugged in the one mini at a time and then tried connect it to the main Q box. In most cases, then, if you get connectivity problems on a Sky Q Mini box, it’s because of interference on the 5GHz network, although 2.4GHz interference can cause problems. Don't be alarmed if you get an error message on screen – the issue might be relatively easy to fix, and at least you've got a head start in terms of having some information about what's gone wrong... probably. Sitting around waiting for issues to resolve themselves isn't ideal, but the point is that the Sky Q software is getting updates all the time, so don't despair if you're getting annoyed by a bug – it's likely that a software patch is going to arrive at your home more quickly than a Sky Q engineer, anyway. Assuming the main Q box is connected to the network and turned on, press the WPS button on the front of the main Q box and then press the WPS button on the front of the Q mini box, whilst it too is turned on. Look out for a message from Sky on your email and private messages". When your box restarts, click the Home button on the remote. Help is at hand. Found in Home - Settings - setup - Network. also 2.4gig will slow down streaming to the mini. © Thank you for the reply @bob1234 the SkyQ mini box was plugged into the booster to see if that resolved the issue but sadly not. Head to the Sky Q section of the Sky community forums and you'll see a whole host of other issues listed – as well as some very helpful troubleshooting steps and possible solutions provided by Sky staff and other Sky Q users. Much like an additional satellite in a mesh system, a Sky Q booster gives another repeater in the system. Best TV Shows and Movies on Sky, Virgin Media Vs BT Vs Sky Q: Ultimate UK TV Showdown, Samsung Galaxy S21 key specs just leaked — and iPhone 12 Pro should be worried, The new MacBook Air makes the MacBook Pro look irrelevant, How to watch Real Housewives of Salt Lake City online without cable. This can be done using wireless or using a wired connection. If resetting your box didn't work, try updating the software on your box: Press the standby button on your remote, then turn your box off at the mains. I have to restart the boxes twice maybe 3 times each day but the same promblem accurs. Now that it is in kitchen it keeps losing it's network connection and displays a connection error message. We may get a commission if you buy via our price links. Here are the steps you can take. You should now have a rock-solid Sky Q system running entirely on Ethernet. Booster is only showing two lights with the CONNECTED light not on. If that doesn't work, try resetting the hard drive – highlight Settings on the Sky Q menu then press 0, 0, 1 and then Select. He has edited Computer Shopper and Expert Reviews, and once wrote a book on ho…, Common Sky Q problems and how to fix them, How to fix Sky Q connectivity problems for good. 07:54 PM If you're seeing audio or picture problems, a number of causes could be to blame: issues with your Wi-Fi, with the broadcaster, with the HDMI cables you're using, and they all need testing in turn. Visit our corporate site. Im not sure what all that means my friend. Actual streaming takes place over the 5GHz network, as this has the required bandwidth. And that is how you fix Sky Q connectivity issues. Has anyone else experienced this recently? Hi @matt+gallagher As @Chrisee suggests the SKY mini box only connects to the main Q box via their own wifi mesh and not to your BT hub, you need to call SKY and arrange an engineer visit to install a SKYQ wifi booster if needed. In the menu that appears you can go to Networking and turn off 2.4GHz networking and 5GHz networking. My broadband is a BT Hub with 2.4 GHz and 5 GHz bands. If you're still having no joy, switch your Sky Q box off and on at the mains to reset it, then try series link on another programme before attempting it with the original one again. If you go for an all-Ethernet option, with no wireless components, then you can disable Sky’s Wi-Fi for good. Also you need to turn off your BT hub smart setup, as this has been known to have conflicts with SKYQ. Having the exact same problem. 26/03/2020 Is there something wrong with your Sky Q box? Booster ok (all lights displaying green). First go to Settings > Status > Network Connection on your main Sky Q box and make sure internet is coming into the house – if not, you need to turn your attention to the router. You can check Sky’s own troubleshooting pages instead. Also you need to turn off your BT hub smart setup, as this has been known to have conflicts with SKYQ. Sky recommends resetting your Sky Q box and then any Sky Q Mini boxes you've got to see if the issue gets fixed. Have you tried turning all 4 devices off at the mains. Sky Q boosters can be installed wirelessly, and a Sky Q engineer will try and place the booster as close to the problem Sky Q Mini box as possible. Go to Network, and then you can change the 5GHz Wi-Fi channel width, selecting from: 80MHz / ch36 (default); 40MHz / ch. Next, on each Sky box (main and Mini), press Home and move down to Setting but don’t press anything. I recommend that you start with the main box and wire that in, as you’ll also increase download speeds. Booster ok (all lights displaying green). Thanks for the advice. Re: mini boxes will not connect to sky q box. Internet connection good. You can use any mix of ethernet wifi without issue meaning the importnat backhaul connections between the TV boxes and the router can be optimised improving performance of both the tv boxes and third party devices. You can also change the 5GHz channel that Sky Q uses, although this option cuts the available bandwidth in half. I've repeatedly reset the Sky internet and and the Network Connection in the Settings on the main Q box too. I have to restart the boxes twice maybe 3 times each day but the same promblem accurs. I am not sure why a booster would be plugged into a mini box they are intended to be placed about 1/2 way between the two things that need linking. Although the 5GHz band isn’t very congested, there can still be issues and, as I mentioned, it’s possible that 2.4GHz interference is causing problems. NY 10036. Please refresh the page and try again. main tv (Sky Q box) works ok but this evenng the two Sky Qminin boxes wouldn't connect. Instead, type 001, then press Select. Then, go to your main Sky Q box (or Sky Q Booster) and press and hold the WPS button (far right), until it … Turn your box off at the mains, then press and hold the left and right arrow buttons on your box. This should only appear for a few seconds, as the Mini box will detect the Ethernet connection and will find your Sky Q box on your network automatically. As of Monday 26th March, these have stopped connecting to the main Q Box. I have the main sky box in my lounge and have moved my sky q mini box in the kitchen - previously it was in a bedroom and worked fine. The Sky Mini box doesn’t need to connect to the Smart Hub 2, it should connect to the main Sky Q box (which does need to be connected to the BT network). Press and hold the Booster’s WPS button until it flashes, then after a few minutes your Booster box will have rejoined the network. It's only the network conenction that has a cross. Should you be met with a "no signal" error message, something has gone wrong with the connection to your satellite dish. ; Press and hold the backup button on your box. Thank you for signing up to Tom's Guide. Once your changes have been made, you should restart your Sky Q equipment: take the power cable out of each device, then plug them back in starting with the main Sky Q box first, followed by the Sky Q mini boxes. Then, go to the wireless settings and change the channel used by the 2.4GHz network: 1, 6 and 11 are the best choices. We’ll always tell you what we find. If you do have an issue that you really can't fix, Sky will of course send out an engineer to help get everything working again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Have you tried a Network reset on the minis. Choose Reset > Reset hard drive. Given the location of Mini boxes, getting an Ethernet cable to them isn’t always that easy and you should avoid Powerline networking, as it generally isn’t fast enough. The hub becomes a network node itself and you can use the Q boxes nodes to connect third party devices. First, unplug and remove any Booster boxes you have. what confuses me is that when i look in the settings, on the mini, the conenction to the sky q box is still active with a tick. @Alirudram You can only get boosters directly from Sky who will supply them free if needed. Thank you.. Setup, Ultra HD and everything in between. For series link recordings, double-check the series link is active via the Scheduled tab in the Recordings section of the Sky Q menu. Completely against the spirit of Sky Q I know but until Sky make some reliable wifi equipment, that's the way I'm going to go. then once set up and working power on just the main Sky Q box. Will I have to reset the sky main box on a daily basis just to get it to work? Tell us what you think – email the Editor. With the addition of Sky Q Mini boxes around the house, you can get all of your content around the house. Mini box is in bedroom. How to fix Sky Q connectivity issues: Sky Q is, hands down, the best premium TV service you can buy. ; While still holding the backup button, switch your box back on at the mains. Once done, you’ll see a screen that says Step 1 of 4 and has information on how to connect your Mini box to your Sky Q system. On your Sky Q box select Connect to your router using a wired connection. Internet connection good. I'm aware of how to pair them to the main SKY Q box as I've had to do that many times. The satellite Mini boxes should be out in the open, away from the floor, the ceiling, and other wireless and electronic devices. My account is showing that we have 2 mini's. Then, select Reset and wait while your internet connection is checked. I have pushed the button on the side of mini box to make it flash and have done the same with nearest mini box. It cannot connect to the main SKY Q box. If that doesn't work, you can also go into the Settings > Status > Network connection > Network setup screen on your Mini box, and choose Reset. Perhaps you’ve just bought it and are having issues setting up, or you’ve suddenly run into some unexpected errors. To do this, go to any Sky Q box and press the Home button. This will be particularly the case if Mini boxes are located significant distances away from the main Sky Q box the wired connection between the main Sky Q box and Sky Q Mini boxes will generally be more reliable than the 5 GHz wireless connection between the Sky Q box and Mini boxes.