It actually is not impacted with replacing the brake booster because the booster doesn't use the fluid. At Shenandoah Ford strive to provide top notch service at a fast and efficient pace to all our guests and it is unfortunate to hear you feel you did not receive this standard. We decide to just drive back over there since they'll need to inspect the damage anyway. In addition, he offered to submit a warranty request with Lincoln to essentially avoid admitting it was the service departments fault. Comment from Shenandoah F. of Front Royal Ford, 6/30/2014Anthony, we appreciate you taking the time to share your feedback. I have become disgruntled with the new General Manager as I feel lied to by her about community support. My husband and I bought a certified used 2019 Lincoln with 5k miles on it a week prior to coming to this dealership. The sales associate and even the owner weren't aware of the offer and stated they…", "Was there on the 26th getting my windows tinted. My daughter had car difficulties over the holidays. 2021 Ford Bronco 2021 Ford Mustang Mach-E 2020 Ford F-150 2020 Ford Edge 2020 Ford Escape 2020 Ford Mustang ... *No check in times or appointments are set until you are contacted by a Service Advisor. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! parties without your consent. Bottomline, I got the truck and financing I wanted below what I expected to pay. Anthony, we appreciate you taking the time to share your feedback. I advise you buy your Ford at another dealership. Whether you need a…, "Ok, now the selfish part of me doesn't want to give another good review bc I don't want more to start coming here lol but I can't help but tell the truth about this place. He states that all their body shop can do is a patch job and no where else in the area will tell us any different. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week. 9135 Winchester Rd. I even had the original window sticker. Thank you for all I talked to and helped me out. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. I received a call that indeed my brake booster had a small tear in it and needed to be replaced, a one time repair offered by Ford. Turning them wasn't an option. Ford has issued a recall on that and my brakes did seem to be having issues. No hidden charges, no last minute changes and no games. Bryan comes out and assesses the damage. One of the other wheels was right on the limit, but they didn't bother to get it more to the center.After completion of the work, I asked the service manager where the tire wear was and he tap-danced and BS'd me. Visit Royal Ford Motors Inc. in Owego for a variety of new & used cars cars, parts, service, and financing. Directions I pressed the manual release and the liftgate opened and has worked just fine since. It was a simple job, what could go wrong. We just bought a used (2016) Explorer here and can't say enough good things about our entire experience. They obviously don't care. The southern hospitality is fake at this Ford dealership be cautious before you buy, and get your local mechanic to check out the car to save you this headache. Allow our staff to demonstrate our commitment to excellence. I couldn't be a more satisfied customer. Our Dealership takes your privacy You can: Would you like us to send you price alerts? Royal Ford Motors Inc. Royal Chrysler Motors Inc. Business Management. Our fleet of tow trucks is available to assist you at any time of day or night. They measured 8/32 , the routers didn't need replacing, the rust was light and easily removed and my brake fluid didn't need to be flushed. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. We show him the before pictures. I went to buy a new car after my old Ford Taurus finally bit the dust, and I was extremely happy with the customer service and the selections that they had there. STAY AWAY FROM THEM! It is regrettable to hear that you were displeased with the amount of time it took for our maintenance department to service your vehicle. Price does not include applicable tax, title, license, $699 dealer processing fee and $199 electronic filing fee. First off wowww they did all they could to take care of me. Directions Royal Oak, MI 48067. Be the first to review! Verified by Business .css-9g3rm2{width:18px;height:18px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(0,115,187,1);}.css-9g3rm2::before{position:absolute;display:block;left:0;}.css-9g3rm2::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-9g3rm2 svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. The incident was witnessed by several employees, only one of whom was genuinely helpful and concerned (Trevor, the Sales Manager). We'd love to hear them! However i was offered a water at the door, so that was nice. We'll diagnose and treat your vehicle with care and efficiency so you can get back on the road and back to your life in no time. Before calling them to schedule service, we searched the internet and forums to see if anyone else who owned a Fusion was experiencing the same issues and maybe how to "resolve" it on our own.