Sir I am sorry about the way this was hanlded. Providing floral designs that bring love, joy and beauty to every occasion. On the next day a promise was made to refund for the purchase, and 10 days later, that is as lacking as any other aspect of the service. I'm still waiting to be credit 25% and a screenshot of the flowers on my auntie's porch. I spoke with. We had to go to the supervisor which did nothing. I had to hire extra help for the holiday and the young lady who was wandering the phone has been fired. Instead he charged us for the flowers 2 days later, and they were still not delivered. As usual I relied on Yelp to find a florist far away, and came upon Christopher. My flowers smell so fresh and are so bright. Get Our Wedding Planner App On Your Mobile Device. My stepdaughter was a new mom in VCU hospital, I made the mistake of choosing Christophers Flowers to send an arrangement. I will recommend this place to anyone! Monday rolls around and I hadn't heard anything from him so I called around 2 knowing they would need my CC info. No word all day that they were received and I didn't want to ask and spoil the surprise, and I was a bit irate, but today I learned they did arrive - at almost 9pm Saturday night. I upgraded your order as we discussed. I can not thank him enough!! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you could please provide the picture of the flowers that were delivered to help other consumers. I can't thank you enough. I think they're beautiful and a good value, they were thrilled, and it's a very happy ending.Highly recommend. As the owner I do apologize. I specifically asked for RED flowers and Christopher said he had them. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. I immediately called Christopher and asked whyyyyy?! The container was not what it was pictured online it was supposed to be a white picture filled with sunflowers however it arrived as a vase I upgraded to a larger size and then I was informed they didn't have a pitcher that was large enough to hold the arrangement. A brand new female owned business offering gifts and home decor. Yelp users haven’t asked any questions yet about Christopher Flowers. Our vendors are navigating the evolving environment and typical response times may be impacted. 21 other reviews that are not currently recommended, in Holiday Decorations, Gift Shops, Home Decor, in Machine & Tool Rental, Party Equipment Rentals, Trailer Rental, Find more Floral Designers near Christopher Flowers, Find more Florists near Christopher Flowers. The container was not what it was pictured online it was supposed to be a white picture filled with sunflowers however it arrived as a vase. Why didn't he call to report the concern? When you called and informed us that you had given the wrong address we redelivered the flowers. it also came a day late. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I was informed that he wouldn't have them available till Mon. I do not need anything else. My stepdaughter was a new mom in VCU hospital, I made the mistake of choosing Christophers Flowers to send an arrangement. My husband and I tried to order flowers as we wanted to support a small business during COVID-19. Creative Designs to Make Any Occasion Blossom. Highly recommend and will always be grateful for their aloha!! Most of the time when you leave a card note your delivery is sent with a typed out card but she absolutely loved that my words were hand written it added such a personal touch which really stood out for her. Then he freaks out over email when I ask for it after I send him a verbatim message about him saying he'd send it . “I called to place an order around 6:30pm and Christopher was beyond professional, helpful, and super friendly.” in 2 reviews, “My custom arrangement was ready and wrapped before I knew it!” in 2 reviews, “I 1000% recommend using this florist for the Richmond area and will be a return customer for life.” in 2 reviews, Christopher Flowers specialize in weddings, and personalized floral arrangements. Also known as Christopher Antho, Chris Flowers. If you could add a picture of the arrangement to the complaint I believe it will better help other consumers. Christopher Flowers 3120 W. Cary St Richmond, VA 1 (804) 292-1612 An ever evolving florist dedicated to customer satisfaction. Chris, are you reading this? When you called and informed us that you had given the wrong address we redelivered the flowers. PLEASE PROVED THE PICTURE. From wearables to wedding installations that are ideal for ceremonies and receptions, this professional is on hand to create beautiful blooms. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. SHOP SOMEWHERE ELSE. Unlike many flower shops Christopher flowers works with each customer personally even if its just picking the perfect flower for a first date or selecting the right floral color scheme for a fifty year anniversary. From pre-lit to oversized, there there’s all sorts of cheer here, The Shed is on a mission to reinvent the product rental experience as the first online rental marketplace stocked with brand name products in categories ranging from tools and lawn equipment to party and event supplies to recreation…. He is unprofessional and unreliable so please save yourself and support a more deserving florist! Hello Ms. Lisa I am sorry you were not happy with the order. I emailed him Saturday afternoon with all my information (address to be delivered, COLOR I needed, and my contact info). The flowers for the wedding were gorgeous and exactly what we wanted. Even after all that I remained very professional and reached out a day or so after requesting a refund for those items since that was really all that can be done at that point. This place is top notch quality. The flowers were finally delivered at 4 Tuesday Night. Fresh flower arrangements for all occasions, weddings, birthdays, anniversaries, sympathy, wedding and events. Some of the sources of information BBB relies on are temporarily unavailable. Ordered online, a well working website that made it easy, and the arrangement and price selection was as good as any I've seen. I can't thank them enough, it's so refreshing to be able to put your trust in a business that you've never been to, with people you've never met, and send an item you've never seen and they completely knock it out of the park!!!!! When I called to inquire I was given a song and dance about a security guard throwing them away, that changed the next day and a promise of "I will personally handle this in in the morning." Great job!!! Your flowers were delivered twice to the hospital, and I still gave you a refund. Not only was he late to each meeting but on the day of the wedding, he made the decision to take back my bride and groom stage flowers along with another bouquet and corsages and boutonniere without telling ANYONE. This man had excuse after excuse! He agreed but then all the sketchy excuses started happening and those then turned into lies.First , I'm waiting for days for a confirmation email HE said he'd send about the refund. I had asked why it was a later time and he said because there was no CC info. When I clearly stated in my email to call me for CC info bc who would send those over email?Tuesday rolls around and nothing was delivered to my in-laws. I think his mother was the one delivering them and she didn't arrive until an hour before the ceremony was about to start. Luckily, this wasn't hugely sentimental to my mother or me (just a sweet gesture) so neither of us were in tears over this. And he also told me how to keep them. After that nonsense, he is adamant about giving a cash refund instead of electronic which was yet another sketch thing but I just wanted it over will so a plan to meet up.Nope, no show and when I call he had the nerve to say "I have so many unread texts, I just don't read them!" From wearables to wedding installations that are ideal for ceremonies and receptions, this professional is on hand to create beautiful blooms. On a Sunday morning I called all the way from Hawaii desperate to get flowers to the hospital. I can give you a 100.00 credit if it would help remedy the problem. Copyright © 2004–2020 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. No problem. Overall, the flowers were beautiful and exactly what we wanted. Availability for Fall/Winter 2020 dates may be impacted by the current climate. My daughter-in-law loved them! The security gaurd would not let the driver leave the flowers and she waited for 25 minutes and no came to get them so she had to leave. For example, Mahonia was $10 more…", Sound, Lighting, and Video Production Services. Christopher Flowers is located at 3120 W. Cary St., Richmond, VA 23221. Calling in to place an order for same day delivery? BBB reports on known marketplace practices. It is prudent to note that he is not the most punctual, so allow a little leeway in your order timing to ensure you get what you need by the time you need it. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. Not only was he late to each meeting but on the day of the wedding, he made the decision to take back my bride and groom stage flowers along with another bouquet and corsages and boutonniere without telling ANYONE. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. So, it is safe to say that your wedding-day botanicals are in safe hands with these flexible and inventive individuals. See Results. Years in Business: 8. Please check out resources available to you at BBB.org/coronavirus. When the flowers arrived, we realized it was definitely not wrapped in the veil. Learn more. (804) 292-1612. I called to place an order around 6:30pm and Christopher was beyond professional, helpful, and super friendly. He's got more excuses than Trump. If I ever need flowers or know someone in the area who does I will most definitely recommend them to Christopher and I plan to be an annual client now. Your flowers were delivered twice to the hospital, and I still gave you a refund. Thank you! Contact the business for more information about recent service changes. Delivery and setup are included throughout Virginia’s Richmond, Chester, Midlothian, Mechanicsville, Henrico, and Hanover areas. Christopher was so polite and quick! I was extremely satisfied with my experience and will definitely give Chris a call the next time I need a floral arrangement. The flowers for the wedding were gorgeous and exactly what we wanted. Christopher will listen to your ideas and learn about your theme and color scheme. My in-laws called and I got an earful as to why I would be soo cruel to send such bad omen on NEW YEARS DAY?? I did upgrade your order beyond the price which was paid. Comment from Christopher T. of Christopher Flowers. In addition to this review, I'll be reporting him to the better business bureau. My custom arrangement was ready and wrapped before I knew it! The location is carytown comes with typical carytown crowding but I quickly found parking. He then said he will make things right and resend new flowers the next day to my in-laws with an explanation as to what happened.Today is Thursday 2/7. How BBB Processes Complaints and Reviews. Talk to vendors about contingency plans should you need to make adjustments in the future. Christopher Flowers offers consultations to prospective newlyweds.