The company says physically impossible to close gap yet our other lounge half the price from another company has a closed gap and performs perfectly. We have just purchased several items of furniture for our new house from Neil (Regional Manager) in the Paisley store. The service was good when buying the lounge - of course you would expect that. I have lost all faith in Natuzzi, both in terms of product and their ability to repair their product. Looking forward to your next visit with us. I have been on the hunt for a sofa bed, where the sofa is comfy as well as the mattress. Elaine personally delivered a cleaning kit for our new sofa and took the time to communicate, get to know us and make us feel like we are totally valued as customers. My daughter bought a cheap leather suite from Harvey Norman at the same time and it still looks in as new condition despite having heavy usage from our grandchildren. Thank you again Ken!! Write a review on ProductReview.com.au! She helped us measure up and lond us through the best option. Fabulous customer care and communication from the new store manager Elaine at the Birstall Store Leeds. No apology of the wrong ticket price being on the rug we had our hearts set on, Expensive white leather suite unable to withstand regular use, Amazing product, so happy with my new Stan sofa, Dreadful Faulty Product And After Sales Service Warranty Worth Nothing - Diesis Lounge - $8000. However, they made the delivery in the beginning of April, as promised. Thank you gsnandhra for taking the time to leave us such a nice review. Thank you Megan for taking the time to leave us such a nice review. it and sent his report and photos to Italy. Even gave our little boy a biscuit! I love the quality nat offers and highly recommend! What a nice experience. From the moment I stepped into store until delivery, Natuzzi staff guided me through the process. However when the suite was delivered it was not what I ordered and the lounges were returned and I had to wait another 2 months to receive what I had ordered in the first place. Spent $14,000 on lounge suite. We work every day so that our brand is synonymous with quality, elegance and attention to details. Mel from Uddingston was amazing really friendly and most helpful knows her stuff. We work every day so that our brand is synonymous with quality, elegance and attention to details. Purchased a 3 and 2 seater lounge suite approximately 8 years ago at the Southport Queensland store. The suites look very good in the showroom but after regular use it wasnt long (less than a year) before the leather started deteriorating. Spent $10,000 on furniture for a newly renovated home approx 18 months ago and could not be happier. Thank you Lisa for taking the time to leave us such a nice review. I had followed all their leather care advise. Find helpful customer reviews and review ratings for Natuzzi Editions Matera Collection Brown Leather Stationary Sofa at Amazon.com. However when the suite was delivered it was not what I ordered and the lounges were returned and I had to wait another 2 months to receive what I had ordered in the first place. Looking forward to your next visit with us. Visited the Gallagher retail park branch with my wife and bought a lovely leather sofa sold to us by Tony. Thank you Balwant for sharing your experience with us. published 6 months ago. Read honest and unbiased product reviews from our users. Both the customer service and quality are superior! Can’t recommend enough. The sort of pillow you can purchase for about $5.99 at big W. I think most Natuzzi owners would be horrified to find what stuffing is used by Natuzzi. Thank you! Delivered and assembled on the promised date. Thank you Mark for sharing your experience with us. Awesome beautiful leather sofa. Absolutely fantastic service and went out his way to get us the best deal possible. We are extremely happy to keep living up to our customers’ expectations. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Best natuzzi there is in London. Disabling it will result in some disabled or missing features. Looking forward to your next visit with us. Elegant. Looking forward to your next visit with us. Thank you Yousef, it is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. Had to wait 3 months for delivery as it was coming from Italy which was a reasonable timeframe. Right from the begining the mechanism on the reclining chairs didn't work and we repeatedly had to call out the repair man. My husband then got her attention and we asked about a rug, only to be a... dvised the wrong ticket price was on it which was misleading information, I continued to ask what it was made out of to which I received no response. But to my surprise, a week later, they came and replaced the legging. Do not buy a lounge from this company or store whatever you do! We are extremely happy to keep living up to our customers’ expectations. Think twice before you pay top dollar. Great quality and service from Brisbane Natuzzi store. I Cannot rate the experience highly enough which resulted in us Ordering the perfect sofa! The lead time was a bit long as it came all the way from Italy, I have the Stan in my home now and am very happy with it. Very Disappointing Considering Reputation for Quality. All rights reserved. Just bought a sofa from the regional manager Neil at the Paisley store. We cannot speak highly enough of the level of customer care, time spent with us and options discussed that would match our needs. We are extremely happy to keep living up to our customers’ expectations. Natuzzi leather furniture has long set the standard for high-end, luxurious seating. Looking forward to your next visit with us. ProductReview.com.au has affiliate partnerships. Further to my previous two reviews I can now say I received the couch back today. Natuzzi (Furniture Shop): 2.2 out of 5 stars from 13 genuine reviews on Australia's largest opinion site ProductReview.com.au. Congratulations to the Birstall store for leading the way in employing a manager with great customer service/communication which goes a long way. It took about 5 months to get delivered once ordered, because it had to come from Italy. Each Natuzzi sleeper sofa and sectional is meticulously designed in the Natuzzi Style Centre in Italy. Whatever you do not buy a Natuzzi product, their warranties are not worth the paper they are written on - a 10 year warranty mind you. We are now reluctant to sit on it at all. Neil Regional Manager at Glasgow store was incredibly helpful with the ordering of our new couches. Within eighteen months the leather started to brake down ( warranty was one...Read more. This $6000 piece of horror was awful from day one. We are extremely happy to keep living up to our customers’ expectations. Looking forward to your next visit with us. It benefits from the incomparable expertise and passion for leather that has made Natuzzi the world leader in leather upholstered products. We shopped at around 10-12 different places before we settled on here. Natuzzi Editions blends meticulous design with Italian flair, offering styles for every taste, countless colors and a wide range of sofa functions and configurations. We purchased from Myers and upgraded the leather, hence the higher price. Every company needs an 'Elaine' leading the way. Her customer support, communication and care is amazing, something that is lacking in most companies today! Thank you Niamh, it is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. With each passing year, this brand continues to raise the bar. By the forth year the leather on the arms had rotted through and I decided to see why the arms were so hard and pulled out the arm stuffing, which turned out to be a cheap polyester pillow insert that had broken down and shifted out of position. Each Natuzzi sleeper sofa and sectional is meticulously designed in the Natuzzi Style Centre in Italy. He also provided us with a very good deal, Our experience with Natuzzi was excellent. We had a great experience with Cath in the Tannochside store, she walked us through the process and and we were delighted to get everything sorted in one trip. I noticed the legging of the sofa is not what I ordered. My husband then got her attention and we asked about a rug, only to be a...Read more. Would definitely go back to him - he helped with the space and everything to make the sofa right for us. Looking forward to your next visit with us. So helpful and knew everything that needed so quickly and efficiently. Birstall Leeds: Fabulous customer care from Elaine, Great experience with Natuzzi at Uddingston. But there were two blemishes in the cover upholstery. Looking forward to your next visit with us. Would recommend both the brand and Neil to any potential customers. Craps and my product is still under warranty. Natuzzi Leather Furniture Natuzzi leather furniture has long set the standard for high-end, luxurious seating. Thank you Ross for sharing your experience with us. © 2020 Trustpilot A/S. The products are of the highest quality with the added bonus of interest free finance. Extremely smart design too. I purchased a three piece leather lounge suite about ten years ago at the cost of $6000. Thank you Cyril for sharing your experience with us. Please make sure that you are posting in the form of a question. Darren at the Uddingston branch was incredibly helpful with the ordering of our new couches. It is clear to see by the naked eye that the area in question was faulty compared to the rest of the lounge -
Having previously purchased a Natuzzi sofa, we called into the Uddingston store to see the current range available, Kate who greeted us on arrival, was very helpful and answered any questions we asked, we would recommend this store and can’t wait for our sofas to arrive. This $6000 piece of horror was awful from day one.